Terms Of Service

Welcome to SteadyStep. By using this website, you agree to the following Terms and Conditions.

All Sales and Promotions:

All sale items are final sale and cannot be returned. If you have any issues with your order or product, please contact help@trysteadystep.com.

Online Shopping:

By accessing or using this website, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use the site. We reserve the right to update or change these terms at any time.

Product Information:

We strive to ensure all product descriptions, images, and prices are accurate. Product colors, textures, and finishes may vary slightly based on your device settings.

Website Availability:

We do not guarantee uninterrupted access to the website. We may restrict access to some or all parts of the site at any time.

Order Processing and Shipping:

Orders take 1-2 business days to process before shipping. We do not ship on weekends or holidays. A tracking number will be emailed once your order ships.

Order Acceptance:

Your order may not be accepted if the item is out of stock, payment authorization cannot be obtained, there is a pricing or description error, or there is a system failure.

Tracking Your Order:

Once shipped, you will receive an email with tracking details. If tracking states the package was delivered but you did not receive it, contact the carrier directly.

Shipping Address Responsibility:

Ensure your shipping address is correct at checkout. If you need to change your address, contact us immediately at help@trysteadystep.com. We cannot guarantee changes once an order is placed.

Cancellations and Returns:

Orders can only be canceled if they have not been shipped. Contact help@trysteadystep.com as soon as possible.

Returns Policy:

Refer to our Returns Policy for eligibility and procedures.

Payments:

We accept USD ($) payments via Visa, MasterCard, American Express, and PayPal. Transactions are protected with SSL encryption for security. By purchasing, you authorize us to verify and process your payment information.

Pricing and Availability:

Prices may change without notice. If a pricing error is identified after you place an order, we will contact you with options to proceed or cancel. Once a product sells out, it may be removed from the site or restocked later.

Prohibited Conduct:

You may not use this site to send spam or unauthorized marketing messages, upload malware, viruses, or any malicious code, post threatening, hateful, or offensive content, or violate any laws or infringe on intellectual property rights. We reserve the right to remove content, restrict accounts, or take legal action if these terms are violated.

Liability Disclaimer:

We are not responsible for indirect, incidental, or consequential damages related to the use of this site or its products. SteadyStep is not responsible for third-party website links or content.

Communications and Marketing:

By providing your email or phone number, you consent to receiving marketing messages from us. You may opt-out at any time via the unsubscribe link in emails or by replying “STOP” to SMS messages.

Call Permissions:

By submitting your phone number, you agree to receive order updates or abandoned cart calls. To opt out, email help@trysteadystep.com with “DO NOT CALL ME” in the subject.

Legal and Jurisdiction:

This website operates under United States law. Any disputes will be handled in U.S. courts.

Changes to Terms:

We may update these Terms and Conditions at any time without prior notice. Continued use of the site means you accept the revised terms.

For any questions, please contact help@trysteadystep.com.